Terms of service

Terms of Service

Overview

This website is operated by Tailand. Throughout the site, the terms “we”, “us” and “our” refer to Tailand.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree with these Terms, you should not use our website or purchase from us.

Online Store Terms

You may use this website only for lawful purposes.

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

Products and Product Information

We do our best to display our products, descriptions, images, prices, and availability as accurately as possible.

However, product colors, packaging, size, appearance, or details may vary slightly depending on your screen, device settings, supplier updates, or product changes.

We reserve the right to update, change, or discontinue any product at any time without notice.

Orders

When you place an order, you are making an offer to purchase the selected product or products.

We reserve the right to accept, reject, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability issues, shipping restrictions, or errors in product information.

After you place an order, you should receive an order confirmation by email. This confirmation does not guarantee that the order has already shipped.

Please make sure your shipping address and contact details are correct before completing checkout. If you notice a mistake, contact us as soon as possible through our Contact Us page.

Prices and Payment

Prices are shown at checkout before you complete your purchase.

We may change product prices, discounts, and promotions at any time without notice.

You agree to provide current, complete, and accurate payment and billing information. Payments are processed securely through Shopify and/or supported payment providers.

If a payment is declined, cancelled, or flagged as suspicious, we may cancel or refuse the order.

Shipping and Delivery

Shipping times, processing times, and delivery estimates are explained in our Shipping Policy.

Delivery times are estimates and are not guaranteed. Delays may happen due to carriers, customs, high-volume periods, holidays, incorrect addresses, or events outside our control.

Once your order ships, tracking information will be sent by email when available.

Returns, Refunds, and Cancellations

Returns, refunds, damaged items, wrong items, and cancellations are handled according to our Returns & Refunds Policy.

Customers may have statutory consumer rights depending on their location. Nothing in these Terms is intended to limit rights that cannot legally be limited.

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days after receiving it, subject to applicable rules and exceptions.

Product Use

Our products are intended for normal personal and household use.

You are responsible for using products safely and according to their intended purpose. Always supervise pets when introducing new toys, accessories, grooming tools, feeding products, or other pet items.

If a product appears damaged, unsafe, or unsuitable for your pet, stop using it and contact us.

Accuracy of Information

We try to keep all information on our website accurate and up to date. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping information, availability, or other content.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.

Intellectual Property

All content on this website, including text, branding, graphics, layout, images, icons, logos, product presentation, and design elements, belongs to Tailand or its content providers unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use any part of our website or brand content without our written permission.

Third-Party Services and Links

Our store may use third-party services, including Shopify, payment providers, shipping providers, analytics tools, apps, and other service providers.

Our website may also contain links to third-party websites. We are not responsible for the content, policies, accuracy, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Privacy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you understand that your information may be processed by Shopify and other service providers needed to operate the store, process payments, fulfill orders, provide shipping, and support customers.

User Feedback and Reviews

If you submit feedback, reviews, photos, messages, suggestions, or other content to us, you agree that we may use it to improve, operate, and promote our store, unless prohibited by applicable law.

You must not submit content that is false, abusive, unlawful, misleading, offensive, or infringes the rights of another person or business.

Prohibited Uses

You agree not to use our website to:

• break any law or regulation

• infringe our rights or the rights of others

• submit false or misleading information

• upload or transmit viruses, malware, or harmful code

• spam, phish, scrape, crawl, or interfere with the website

• attempt to bypass security features

• abuse promotions, discounts, checkout, accounts, or return systems

• use automated systems in a way that harms or disrupts the store

We reserve the right to restrict, block, cancel orders, or terminate access if we believe these Terms have been violated.

Disclaimer of Warranties

Our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

To the fullest extent permitted by law, we disclaim warranties that are not expressly stated, except where such disclaimers are not allowed by applicable consumer protection law.

Limitation of Liability

To the fullest extent permitted by law, Tailand will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, services, or inability to use them.

Nothing in these Terms limits any consumer rights or legal protections that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold Tailand harmless from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms, misuse of the website, or violation of any rights of another person or business.

Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be available on this page. Continued use of our website after changes are posted means you accept the updated Terms.

Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining parts will continue to apply.

Governing Law

These Terms are governed by the laws applicable to the business operating Tailand, unless mandatory consumer protection laws in your location provide otherwise.

Contact

If you have questions about these Terms of Service, please contact us through our Contact Us page.

Last updated: June 25, 2026