Shipping policy
Shipping Policy
We want your Tailand order to arrive safely and smoothly. This Shipping Policy explains how we process orders, send tracking updates, and handle delivery questions.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing times may be slightly longer during holidays, sales, product restocks, or high-volume periods.
You will receive an order confirmation email after placing your order.
Shipping Times
Estimated delivery times depend on your location, the products in your order, and the shipping method available at checkout.
Delivery times are estimates and are not guaranteed. Delays can happen due to carriers, customs, holidays, incorrect addresses, weather, or other events outside our control.
Shipping Costs
Shipping costs are shown at checkout before you complete your order.
Free shipping may be available on orders over $60, unless otherwise shown at checkout.
Tracking Your Order
Once your order ships, tracking details will be sent to the email address used at checkout.
You can use the tracking link in your shipping confirmation email to follow the latest delivery updates.
Please note that tracking updates can sometimes take a few days to appear after the package has shipped.
Multiple Shipments
Some orders may be shipped in separate packages. If this happens, you may receive more than one tracking number.
You will not be charged extra shipping if your order is split into multiple shipments.
Wrong or Incomplete Address
Please make sure your shipping address is correct before placing your order.
If you notice a mistake, contact us as soon as possible through our Contact Us page.
If an order has already been processed or shipped, we may not be able to change the shipping address.
Delayed Packages
If your tracking has not updated for several days, please allow a little extra time for the carrier to scan and update the package.
If your package appears delayed for an unusually long time, contact us through our Contact Us page and include your order number.
Lost or Missing Packages
If your package appears lost or has not arrived after the estimated delivery window, contact us through our Contact Us page.
Please include your order number and any tracking information so we can help investigate.
Customs, Duties, and Import Fees
Depending on your country, your order may be subject to customs duties, import taxes, or local fees.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs fees, import taxes, or local charges required by their country.
Shipping Restrictions
Shipping availability may depend on your country, address, and the products in your order.
If we are unable to ship your order, we will contact you using the information provided at checkout.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us through our Contact Us page and include your order number.
Last updated: June 25, 2026