Returns & Refunds

You may request a return within the applicable return window after receiving your order. Items should be unused, clean, and in their original condition where possible.

Your statutory consumer rights may apply depending on your location and are not affected by this policy.

To start a return, contact us through our Contact Us page with your name, order number, and reason for the request. We'll review your request and send the next steps.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging. We'll work to make it right.

Once your return or refund request is reviewed and approved, we'll process the refund to your original payment method. Your bank or payment provider may take additional time to post the refund.

Return shipping costs may depend on the reason for the return and your location. If the item arrived damaged, defective, or incorrect, contact us first before sending anything back.

Some items may not be eligible for return for hygiene, safety, custom, or final-sale reasons. Product-specific exceptions will be shown where applicable.

If you need to cancel an order, contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

We do not guarantee direct exchanges for every product. If you need a different item or variant, contact us and we'll help find the best solution.

If you have a question about a return or refund, contact us through our Contact Us page and include your order number. We aim to respond within 1–2 business days.