Refund policy

Returns & Refunds Policy

We want you and your pet to be happy with your Tailand order. If something is not right, please contact us through our Contact Us page and include your order number.

Return Window

You may request a return within 14 days after receiving your order. If your order arrives in multiple shipments, the return window starts from the delivery of the last item in the order.

To be eligible for a return, the item should be unused, clean, and in its original condition where possible. Please keep any original packaging, labels, and proof of purchase.

How to Start a Return

To start a return, please contact us through our Contact Us page with:

  • your name

  • your order number

  • the reason for the return

  • photos, if the item arrived damaged, defective, or incorrect

Please do not send items back before contacting us first. We will review your request and send you the next steps.

Damaged, Defective, or Wrong Items

Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging.

If the issue is confirmed, we will help you with the best solution, such as a replacement, refund, or return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your return is approved, we will provide instructions on how and where to send your item. Return shipping costs are not refundable unless required by applicable law or unless the return is due to our mistake.

Refunds

After we receive and review your return or refund request, we will let you know whether it has been approved.

If approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to process and post the refund.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, custom, or final-sale reasons. Product-specific exceptions will be shown where applicable.

Gift cards are non-refundable.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders can usually only be cancelled before they are fulfilled or shipped. If your order has already been processed or shipped, cancellation may no longer be possible.

Exchanges

We do not guarantee direct exchanges for every product. If you need a different item, color, size, or variant, contact us and we will help find the best solution.

European Union Right of Withdrawal

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days after receiving it, without giving a reason.

Items should be returned unused, clean, and in their original condition where possible. You may be responsible for the cost of return shipping unless otherwise required by applicable law.

Contact Us

If you have any questions about returns, refunds, damaged items, or cancellations, please contact us through our Contact Us page and include your order number.