Shipping Policy
Everything you need to know about processing times, delivery, tracking, and shipping updates for your Tailand order.
Order Processing
Orders are usually processed within 1–3 business days. Processing times may be slightly longer during holidays, sales, or high-volume periods.
Shipping Times
Estimated delivery times depend on your location and the shipping method available at checkout. You will receive tracking details once your order has shipped.
Shipping Costs
Shipping costs are calculated at checkout. Free shipping may be available when your order reaches the free shipping threshold.
Tracking Your Order
Once your order ships, you'll receive a tracking link by email. You can use that link to view the latest delivery updates.
Delayed Packages
Tracking updates can sometimes take time to appear. If your tracking has not updated for several days, please contact us with your order number.
Lost or Missing Packages
If your package appears lost or has not arrived after the estimated delivery window, contact us and we'll help investigate.
Wrong Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us as soon as possible.
International Shipping
Shipping availability may depend on your country and the products in your order. Any customs fees, import taxes, or local charges are the customer's responsibility where applicable.
Contact Us
If you have questions about shipping or tracking, contact us through our Contact Us page.
Common Questions
When will my order ship?
Orders are usually processed within 1–3 business days. Once shipped, you'll receive a tracking email with your delivery details.
How do I track my order?
Once your order ships, we'll send a tracking link to your email. You can use that link to check the latest delivery updates at any time.
Why is my tracking not updating?
Tracking updates can sometimes take a day or two to appear after shipping. If your tracking has not updated for several days, please contact us with your order number and we'll look into it.
Do you offer free shipping?
Yes! Free shipping is available on qualifying orders. The threshold and availability is shown at checkout.
Can I change my shipping address?
If you need to update your shipping address, contact us as soon as possible after placing your order. We'll do our best to help before the order ships.
What happens if my package is lost?
If your package has not arrived after the estimated delivery window, contact us with your order number. We'll help investigate and work to resolve the issue for you.
Still have shipping questions?
Send us your order number and we'll help you check your shipping status.
Contact Us